Shortcuts to information on this page:
> First Time Visitors
> General Policies
> Pool Rules

Reglamentos en Espanol

FIRST TIME VISITOR? 
Here is a list of things you should know before your visit to Ray's Splash Planet:

• Don't forget your towel! We do not supply towel service. (We do sell towels.)
• Outside food and drink is not permitted inside the facility unless you have a reserved birthday party. Concessions are available on Fridays, weekends  and most no school days, during non-summer months. During the summer months concessions is open full time, every day of the week. 
• Cash, check (NC/SC only with state issued I.D.), credit cards (Visa/Mastercard only with valid identification) and money orders are accepted methods of payment. An ATM is available on site as well. 
• A "dry ticket" is available for non-swimming parents or adult escorts for $3 County Resident/$5 Non-County Resident. 

Kids relaxing on the Orbiter, a lazy river that orbits the big slide.

Facility Courtesies and Policies

• Children 3 years and under must be accompanied by an adult in the water.
• Children under 12 years old must be accompanied by an adult in the facility.
• Children under 10 years old must be accompanied by an adult in the Splash Park.
• Children 3 years and under must wear swim diapers. Swim diapers may be purchased at our Help Desk.
• Children 6 years and older must use a same gender locker room or family locker room.
• Fitness Center is reserved for adults only (18+).
• Shirts and shoes are required in the lobby area for safety.
• Rain checks are issued only if the facility is closed for longer than one hour because of weather or other pool incidents.  (Customers must keep and show their receipt.) Unfortunately, we do not offer refunds.
• Inflatable flotation devices, water wings, toys and floaties are not allowed in any Mecklenburg County owned aquatic facility. US Coast Guard approved lifejackets are available to children for free. 
• Swimsuits are required for all swimmers and subject to Management approval.
• Mecklenburg County is not responsible for lost or stolen items. Please secure your valuables.
• No coolers, outside food or beverages are allowed in the waterpark area.

Facility Courtesies/Policies are posted throughout the facility. Please be aware of them.

back to the top

Pool Rules
1. All patrons must shower prior to getting in the water.
2. Proper swimming attire is required and subject to management approval. Cut-offs, jeans or attire with exposed metal or decorations may damage slides or other equipment and are not be allowed.
3. An adult male must walk the boys and an adult female must walk the girls through appropriate locker rooms. A family locker room is also available.
4. Inflatable flotation devices, water wings, toys and floaties are not allowed in any Mecklenburg County pool. US Coast Guard approved lifejackets are available for children.
5. Our staff are hired to keep all participants safe. Please do not distract Lifeguards on duty.
6. All lost and found items are kept for a maximum of 2 weeks. Afterwards all items are donated to the Goodwill.
7. Vision glasses are not permitted on any slide.

Things to Remember
1. Certified lifeguards are on duty at all times.
2. If it is lightning the pool will close for 30 minutes from the last lightning strike.
3. The pool must close at least 30 minutes after cleaning up in the event of vomit or defecation.